About The Role
The IT Coordinator provides hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You’ll also maintain databases and systems to ensure smooth day-to-day functioning of our shared workspace. This role includes tactical IT troubleshooting, device management, and end-user helpdesk requests, and assisting with other office operations tasks.
This full-time, in-person position requires onsite presence weekdays 8:30 AM–5:00 PM, with occasional work on evenings or weekends for events or urgent issues.
Responsibilities
IT Support & User Assistance
- Manage incoming support tickets, resolving or escalating appropriately
- Provide front-line IT support: troubleshooting hardware/software issues, user account support, device setup
- Manage inventory and maintenance of IT equipment (laptops, peripherals, kiosks)
- Assist with IT onboarding/offboarding logistics
- Escalate complex IT issues as needed
Office & Operational Support
- Support physical security measures such as badge issuance, visitor check-in, and monitoring access controls
- Monitor office inventory, order supplies, and maintain stock levels
- Welcome visitors and provide orientation tours as needed
- Provide event support, including workshops and community gatherings
- Assist with coordinating office space reservations and setup
Team Collaboration
- Support the Operations team with cross-functional tasks and projects
- Help improve user experience by documenting common IT issues and solutions
Skills & Experience
- Experience providing IT or technical user support, ideally in an office environment
- Friendly, professional interpersonal skills to engage with diverse users
- Strong organizational and multitasking abilities
- Clear written and verbal communication skills
- Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems
- Some familiarity with office operations or admin is a plus
- Comfort learning new software and technology tools quickly
You might be a good fit if you:
- Enjoy working in a dynamic, fast-paced office environment
- Like solving problems and helping others with technical issues
- Are attentive to detail and organized
- Appreciate creating order from complexity (checklists, spreadsheets, task lists)
- Are eager to learn new skills and take ownership of your work
- Care about supporting AI safety research and community productivity
Compensation & Benefits
Compensation will depend on experience and will likely be $71,000 - $85,000.
